Coco Robotics has initiated autonomous delivery operations for Shake Shack locations in Chicago through integration with Uber Eats’ platform. The deployment marks an expansion of sidewalk-based robotic last-mile delivery services in major U.S. urban markets, with the technology designed to handle increased order volumes during peak operational periods.
Highlights
- Coco deploys autonomous delivery robots at two initial Shake Shack locations in Chicago with plans for citywide expansion
- Robots integrate directly into existing Uber Eats ordering infrastructure, eliminating manual order entry for restaurant staff
- Platform operates on sidewalks in high-traffic urban areas with no additional fees, tips, or customer interaction steps required
- Coco has completed over 500,000 zero-emission deliveries since its 2020 founding across U.S. and European markets
Operational Integration
The autonomous delivery system connects directly to Shake Shack’s Uber Eats ordering infrastructure. Orders transfer from kitchen preparation to curbside pickup locations where Coco robots complete the final delivery segment to customer-designated locations. The integration eliminates manual order entry requirements for restaurant personnel.
Coco’s robots navigate sidewalks and urban pedestrian zones to reach customer pickup points. The system operates without requiring additional customer fees or gratuity payments beyond standard delivery charges.
Deployment Parameters
Shake Shack is launching the service at two Chicago locations with plans to expand coverage across additional sites citywide. The deployment aims to increase order fulfillment capacity during peak demand periods while maintaining delivery timing consistency.
“By integrating Coco’s autonomous delivery technology into Shake Shack’s operations with Uber Eats in Chicago, we’re supporting their mission to bring great food and hospitality to more guests – efficiently, sustainably, and with the same care that defines every Shack experience,” said Melissa Fahs, Chief Commercial Officer at Coco Robotics.
Platform Specifications
Company Background:
- Founded in 2020
- Over 500,000 completed deliveries
- Operations in U.S. and European markets
- Zero-emission delivery model
- Urban sidewalk navigation capability
Shake Shack Network:
- 630+ system-wide locations
- 405+ U.S. locations across 34 states and Washington D.C.
- 225+ international locations
Partnership Framework
The collaboration between Shake Shack, Coco, and Uber Eats represents an expansion of autonomous delivery integration within established food service platforms. Uber Eats has previously worked with Coco on autonomous delivery implementations.
“Coco has been a leader in autonomous delivery innovation for years, empowering merchants to offer customers fast, reliable, and consistent service,” said Megan Jensen, Head of Autonomous Delivery Operations at Uber Eats. “We’re thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats.”
For more information, visit www.cocodelivery.com and shakeshack.com.
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